1.1 Travel Extra Deals will endeavor to ensure that your confirmation voucher is emailed to the email address you provide on the booking form. If for any reason your confirmation voucher has not been received you must contact us immediately as no refund is available for no shows or if cancellation is received less than 24 hours before you are due to arrive at the car park. It is the customer`s responsibility to ensure you have directions to your car park or your full arrival instructions for meet and greet. Please ensure you have your booking confirmation voucher/ and or booking reference with when you travel. This will identify you as a Travel Extra Deals Ltd customer and enable the service provider to verify your booking. Where you have booked a car park that requires you to use credit card entry and exit procedures please ensure you have with you the credit card with which you booked.
1.2 Travel Extra Deals Ltd is an agent for the advertised/featured car parks. You will be contracting with the individual car park and will be subject to their Terms and Conditions which may contain exemption clauses and limit each companys liability. Full details of these are available from the individual car park.
1.3 The car parks will accept liability for proven acts of their negligence. Claims cannot be considered once your vehicle has left the site (Park & Ride) or terminal (Meet & Greet) so please check your vehicle carefully before leaving.
2.1 Please put any outstanding issues in writing, including as much detail as possible.
2.2 You should expect to receive a reply within 10 working days upon receipt of your complaint.
2.3 You will be informed of any delay and the reason for it, should one arise.
2.4 All Parking is subject to the terms and conditions of the individual car park and the customer expressly accepts that all claims regarding damage or loss caused by the operator must be claimed from the operators insurance and reported to the operator at the time of collection.
2.5 Travel Extra Deals Ltd. are not responsible in any way once the vehicle has been handed over to or returned by the operator or whilst in the care of the operator or service provider.
2.6 The company offers no warranty or indemnity as to the protection or safety of vehicles left in the car parking premises or any goods left within the vehicles and owners of vehicles are reminded that their own policies of insurance must be utilised in order to make any claim if such loss or damage occurs while the vehicle is parking in the car parking area and was not directly the fault of the operator.
2.7 Any damage found on the vehicle on the time of return will not be considered unless it is brought to the attention of the operator before leaving the airport. No liability whatsoever will be accepted if this is not adhered to.
2.8 Your vehicle must be roadworthy condition e.g. valid Tax and MOT, if your vehicle is not roadworthy and you cannot show proof of a new application at the time of your collection you will be refused the service and NO refund will be eligible.
2.9 The car parks/Service providers accept no liability for mechanical, structural or electrical failure of any part of your vehicle, including windscreens, alarms, immobilisers, glass, flat batteries, tyres and wheels howsoever caused.
2.10 The car parks/service providers accept no liability for any faulty car keys, alarm fobs, house or other keys left on the key ring. you must ensure you leave the drivers with the right keys, alarm fobs and instructions to start your vehicle.
2.11 All complaints regarding the provision of service must be received by email within 24 hours of return to the UK, any complaint received after this time will not be considered.
2.12 If you encounter a problem at your chosen car park, please inform the service provider immediately to give them the opportunity to rectify the problem.
2.13 If you do not advise the provider at the time it may be difficult to pursue a complaint at a later stage.
2.14 For any query please visit our support page.
3.1 All cancellations must be made directly through Travel Extra Deals LTD. in order to be valid. (Not with the car park).
3.2 For any query please visit our support page. ( Office hours only – Monday – Friday 09.00 to 17.00) quoting your booking reference number.
3.3 Cancellation requests can only be actioned within office hours and are subject to our notice periods (see 3.2).
3.4 No refunds are available for unused part stays.
3.5 Bookings Fees, SMS charges and Cancellation cover are non- refundable.
3.6 Non-Flexible rate bookings cannot be cancelled.
3.7 Customers who wish to cancel their booking and give less than 48 hours notice will receive no refund.
3.8 More than 48 hours cancellation notice – all cancelled bookings are subject to a 15.00 GBP admin charge. *Except on certain promotional offers which are non-refundable. Where applicable this will be stated in the car park description/information.
3.9 Customers who cancel the booking with Travel Extra Deals Ltd and wish to re-instate the booking will not get any refund if cancelled thereafter.
3.10 Amendments of arrival date to any new future arrival date, where an amendment is requested on drop off /arrival day or within 24 hours prior to arrival date of the original booking. Such modified bookings cannot be amended and are non-refundable, if cancelled thereafter.
4.1 Travel Extra Deals Ltd acts solely as a booking agent, facilitating reservations between customers and independent service providers. Travel Extra Deals Ltd does not own, operate, or control any of the services offered and is not responsible for the actions or omissions of the service providers.By making a booking through Travel Extra Deals Ltd, you agree to be bound by the Terms and Conditions of both Travel Extra Deals Ltd and the selected service provider. It is imperative that you read and understand the service provider’s terms, including their policies on cancellations, amendments, liability, and insurance, before completing your booking. Although Travel Extra Deals Ltd assists you in making a booking, your service delivery contract will be with your chosen service provider and not Travel Extra Deals Ltd. As such you will be subject to their Terms and Conditions which may contain exemption clauses and limit each company’s liability. Full details of these are available from the individual car park.
4.2 Travel Extra Deals Ltd liability is strictly limited to losses arising directly from its own negligence in processing bookings. Travel Extra Deals Ltd is not liable for any acts, omissions, or negligence of the service providers, including but not limited to vehicle damage, theft, or delays.
4.3 Any claims related to delivery of the car parking services including loss and damages must be made against the service provider and are subject to its terms and conditions. A copy of which can be provided by the respective service provider.
3.4 Vehicles are parked at the owner’s risk. Travel Extra Deals Ltd does not accept liability for any loss or damage to vehicles or their contents. Customers should ensure that no valuables are left in the vehicle and that they have adequate personal insurance coverage. Travel Extra Deals Ltd offers no warranty or indemnity as to the protection or safety of vehicles left in the car parking premises or any goods left within the vehicles and owners of vehicles are reminded that their own insurance policies must be utilized in order to make any claim if such loss or damage occurs while the vehicle is parked with service provider.
4.5 Travel Extra Deals Ltd offers no warranty or indemnity as to the protection or safety of vehicles left in the car parking premises or any goods left within the vehicles and owners of vehicles are reminded that their own insurance policies must be utilized in order to make any claim if such loss or damage occurs while the vehicle is parked with service provider.
4.6 The total liability for Travel Extra Deals Ltd to the client for all applicable claims arising from the use of this website and booking process is limited to the cost of the client’s booking including both parking and booking fees paid to travel Extra Deals Ltd as per the contract. Travel Extra Deals Ltd accepts no liability for any consequential loss or losses arising, including, but not exclusively, any loss of profit, additional costs, enjoyment, revenue or earnings. Customers should ensure they have adequate travel insurance in place to cover such losses.
4.7 Travel Extra Deals Ltd offers no warranty or indemnity as to the protection or safety of vehicles left in the car parking premises or any goods left within the vehicles and owners of vehicles are reminded that their own insurance policies must be utilized in order to make any claim if such loss or damage occurs while the vehicle is parked with service provider.
4.8 Travel Extra Deals Ltd provides information on available offers to the best of its knowledge and relies on product-specific information provided directly by service providers. While Travel Extra Deals Ltd strives to ensure the accuracy of information, it cannot guarantee or continuously monitor the accuracy of details provided by service providers. If Travel Extra Deals Ltd becomes aware of any inaccuracies within its control, it will take reasonable steps to update this information promptly. Customers are encouraged to review service provider terms and verify details before booking.
4.9 Travel Extra Deals Ltd does not endorse, inspect, or guarantee the standards, security measures, or practices of any service provider listed on our platform. Information about services is provided by the service providers themselves. Customers are advised to review all relevant details and, if necessary, contact the service provider directly for additional information before completing a booking.
2025 © Heathrow VIP Meet & Greet. All Rights Reserved.